Frequently Asked Questions

Who can use ZipDash Delivery?

ZipDash Delivery is available exclusively to customers who are 21 years of age or older. You must complete age verification before placing your first order. Minors are strictly prohibited from using the platform.

Where do you deliver?

We currently deliver in West Palm Beach, Florida and approved nearby zones. Enter your address during checkout to confirm eligibility. Delivery availability depends on your distance from the nearest participating merchant and current driver coverage.

How does age verification work?

Before your first order, you will be asked to complete a one-time third-party age verification. This process confirms your identity and date of birth using your government-issued ID. Verification is required once per account.

At the time of delivery, the driver will also request valid government-issued photo ID from the recipient. The recipient must be 21 or older and physically present at the delivery address.

What ID is accepted at delivery?

Accepted forms of ID include a state-issued driver's license, state ID card, U.S. passport, or military ID. The ID must be valid, unexpired, and show a date of birth confirming the recipient is at least 21 years old.

How long does delivery take?

Delivery times vary based on order volume, driver availability, and distance. Estimated times are shown during checkout. ZipDash Delivery does not guarantee specific delivery windows but works to fulfill orders as quickly as possible.

What payment methods are accepted?

ZipDash Delivery accepts major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through our payment provider.

Can I cancel my order?

You may request a cancellation before the merchant begins preparing your order. Once preparation has started or a driver has been dispatched, cancellation may not be available. See our Refund Policy for full details.

What if an item is out of stock?

Items marked Out of Stock on the catalog are temporarily unavailable but are products we normally carry. If an item sells out after your order is placed, we will contact you to offer an approved substitution, adjust the order, or refund the unavailable item.

What if I'm not home when the driver arrives?

The driver cannot leave the order unattended. If the recipient is not available or cannot present valid ID, the delivery will be refused and the order returned. Refunds in this case are handled in accordance with our Refund Policy.

How do I contact support?

Email us at zipdashdelivery@gmail.com or call 1 (561) 402-4292. Please include your account email and order number. You can also visit our Contact page for more options.